- account 1online
- account 2online
- account 3quiet 12m
- account 4online
night-shift.live
rosters
cover.req
- check who's online
- find cover for 6 am
- build the daily report
- reply to new leads
todo.txt
reports
new-lead.msg
offshift.
your agency on autopilot. we automate the jobs your managers still do by hand.
1 week to set up. then a monthly subscription.
- night shift started, 6 of 6 clocked inroster posted to the team channel
- one account went quiet for 12 minutesthe shift manager got pinged, nobody else was bothered
- the 6:00 am shift needed coverrequest sent to whoever's free, filled in 9 minutes
- new enquiry answered in 2 minutescall slots offered while everyone was asleep
- daily report sent to the ownersales, response times and who was online
tonight.log (an example of how a night goes once it's set up)
who's actually online right now?
shift tracking
who's on, who's gone quiet and who needs cover. the right manager gets pinged in the chat app your team already uses.
gone: a manager watching the chat all night
- account 1last active just nowonline
- account 2last active 1 min agoonline
- account 3last active 12 min agoquiet 12 min
- account 4on break, back in 6 minbreak
can someone send me yesterday's numbers?
daily reports
sales, activity and response times, pulled from your tools and sent before you're awake. same format every day.
gone: an hour of copying numbers into a spreadsheet
sent 8:00 am, to the owner and two managers
did anyone reply to that lead?
lead and client follow-up
new enquiries answered in minutes, follow-ups sent on schedule and onboarding steps tracked so nothing gets missed.
gone: leads going cold while everyone is busy
and the rest of the business
shift teams are where we started. here's everything else we set up and run. open a folder to see what's inside.
client acquisition
finding new clients and getting them on a call.
- lead lists built for your niche
- outreach messages written and sent on schedule
- follow-ups that never get forgotten
- calls booked straight into your calendar
website and online presence
what people find when they look you up.
- a website or landing page, built and kept up to date
- social profiles set up and posting on a schedule
- a content calendar your team can keep up with
- enquiries from every channel collected in one place
this site is an example of the kind we build.
finance admin
the money paperwork that eats an afternoon every week.
- invoices created and sent on time
- polite reminders to late payers
- payroll and commission sheets worked out for you
- a monthly money summary you can read in a minute
admin and reporting only. tax and legal advice stay with your accountant.
hiring and onboarding
from job post to a new hire's first shift.
- job posts written and published
- applicants screened against your criteria
- test tasks sent out and scored
- onboarding checklists and training guides
customer support
faster answers without a bigger team.
- inbox sorted by urgency
- reply drafts ready for your team to approve
- an assistant that answers the common questions
- a weekly summary of what customers are asking
documents and processes
the things everyone means to write down.
- step-by-step guides written from how your team already works
- proposals and pitch decks
- meeting notes turned into action lists
- a team handbook that stays current
from the founder
For three years I ran operations for a remote agency with a team of more than 100 people: hiring, training, shift cover and daily reporting across time zones.
Most of that work came down to the same few tasks, repeated every day. They have to be done, and they can be done without a manager watching over them.
offshift takes those tasks off your managers. We set the automation up around the tools and processes you already have, so your team does not need to learn new software.
If there is a task you would like automated that is not listed on this page, we would be glad to discuss it.
one week, then it just runs
a short setup, then a subscription.
setup
we get inside how your agency works: your tools, your shifts and the reports you rely on. then we build the automation around that.subscription
we keep it running, fix what breaks and add new automations as your team grows.one setup fee, then a flat monthly fee. you get the exact numbers on the call, once we know your team size and what you want gone.
questions people ask first
short answers. the long ones are for the call.
will my team have to learn new software?
no. we build the automation around the tools and chat app you already use, so your team keeps working the way it does now.
how long does setup take?
one week. we spend it learning how your agency runs from the inside, then building and switching on the automation.
what does it cost?
one setup fee, then a flat monthly fee. the numbers depend on your team size and what you want automated, so you get them on the call.
can it work with the tools we already use?
that's the plan every time. on the call we'll look at what you use and tell you plainly if something can't be connected.
what if the job we want gone isn't on this page?
bring it. if your team repeats it every day, we can probably automate it, and we'll say so if we can't.
who do we deal with?
one point of contact at offshift, from the first call, through setup, and every month after. no being passed around.
tell us the one job you want gone
email us and we'll reply with times for a 20-minute call.
hey offshift,
we're a team of [how many], and the job we'd love off our plate is [the job].